Welfare technology will ensure that the elderly can stay at home for longer. Halogen designs systems that help healthcare workers care for our older generations.
What needs will characterize care for the elderly in 2030? By exploring possible future technologies and societal changes, Halogen has designed systems that ensure fast and safe handling of the elderly's needs.
The aim is to give increased security to elderly people living at home and to give health personnel more time with each individual they visit.
With the help of welfare technology such as security alarms and other alarms, the elderly can get help in the event of an accident and if they experience problems at home. At the other end, operators sit on duty and deal with frequent inquiries.
The technology company Tellu supplies digital services that link the alarm and the response center together.
Tellu wanted to engage Halogen to contribute with our expertise in safety-critical systems where life and health are at risk.
Together with Tellu, we set about designing a safe and effective alarm system, as well as drawing a picture of the response center of the future.
Our approach was to join the operators at work. Through observation and interviews, we mapped the challenges they had in their everyday lives while responding to alarms.
Among other things, we discovered that a lack of understanding of the situation led to the operators struggling to find relevant information in the system. This created uncertainty around decisions.
In order to ensure a safe operation with minimal risk of misjudgments, we wanted to map information needs during the operator's workflow.
That is why Halogen invited the operators to a workshop. Together, we used methods from safety-critical design to document the flow, criticality and frequency of information in various scenarios.
This is how we found the most effective way to fit in an alarm system that best looks after elderly people living at home, as well as helping the healthcare staff who look after them.
